If you’re using toll-free numbers for your business, level up your capabilities by taking it a step further via a “Call and Text” feature. Connect with your customers using the method or channel that they prefer by texting on your existing toll-free number. In this way, you will be able to provide a better customer support, lessen or eliminate operational costs, and generate a higher traffic of inbound leads.
90% of consumers now expect a brand or organization to offer a self-service customer support portal; 60% of consumers have a more favorable view of the brand if their self-service offering is mobile-responsive. (2015 Global State of Multichannel Customer Service Report)
84% of companies who claim themselves to be customer-centric focus on the mobile customer experience.
64% of consumers prefer texting vs. a voice call for customer service
81% are frustrated being tied to a phone or computer in order to reach a company
75% of Millennials prefer SMS messages for deliveries, promotions, and surveys
77% of consumers have a positive perception of companies who use text messaging
Through our platform, we specifically designed it to boost the engagement and interaction between the business and its consumers for a more unified interface and a seamless communication. The multi-user feature also empowers enterprises to handle and effectively manage high volumes of customer service text support. As a business offering quality products and services, we should allow our customers to have a choice on what mode of communication or channel to use when contacting us.
enable or set automated responses to incoming texts whenever you won't be available to reply.
your customers may text a unique word to your toll free number and receive a corresponding message that you’ve composed for that specific word.
attach a custom message to every outbound text that you send to provide additional contact information aside from your business number.
have easy access and importing of your contacts and even histories of your conversations to serve as valuable reference.
your business clients have the option to add multiple users to help manage volumes of incoming conversations on a single phone number.
along with having multi-user accounts, comes the ability to designate and have different permission controls either as an admin or an operator. One distinguishing factor is that admins can manage features such as auto reply and keywords while operators are only limited to message sending and replying.
Don't text customers using your personal mobile number. Instead, use your existing business phone numbers for the times you can’t be in the office but need to access your toll free texts.
